Wagglo Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Wagglo iOS and Android mobile applications, services, features, content, communications and related online or offline activities (collectively, the “Service”).

For the purposes of these Terms, “Wagglo”, “we”, “us” and “our” refer to Timus Tan Shao Qi, operating Wagglo. “You” and “your” refer to any person who accesses or uses the Service. As at the effective date, Wagglo is not incorporated and does not have a UEN or registered business address.

These Terms form a legally binding agreement between you and Timus Tan Shao Qi, operating Wagglo, to the maximum extent permitted by applicable law. You must not access or use the Service if you do not agree to these Terms.

2. Acceptance by App Checkbox

Before you create an account, the Wagglo app requires you to tick or select a separate unchecked checkbox, button or similar affirmative control confirming that you agree to these Terms. This Terms checkbox is separate from the Privacy Policy consent checkbox. The wording may be substantially similar to:

“I have read and agree to Wagglo’s Terms and Conditions.”

You cannot create an account unless you accept these Terms and provide the required Privacy Policy consent. By ticking the Terms checkbox, creating an account, accessing the Service, or continuing to use the Service after being notified of these Terms or any updated Terms, you agree to be legally bound by these Terms to the maximum extent permitted by applicable law. These Terms form a legally binding agreement between you and Timus Tan Shao Qi, operating Wagglo, to the maximum extent permitted by applicable law.

You agree that your electronic acceptance, including checkbox acceptance, account creation, in-app acceptance records and related electronic records, may be used to evidence your agreement to these Terms. We keep or may keep acceptance records including user ID, email address, date and time of acceptance, Terms version, Privacy Policy version, IP address where available, device or browser information where available, and related technical information.

These Terms should be accepted separately from any optional marketing consent or optional consent for external marketing use of user or dog photographs. Marketing consent is not required to use the core Service unless otherwise stated in a separate feature-specific notice.

3. Relationship with the Privacy Policy

Our Privacy Policy explains how we collect, use, disclose, store and protect personal data. You may be required to tick a separate checkbox or provide a separate affirmative confirmation that you have read and consent to the Privacy Policy.

The Privacy Policy forms part of your relationship with Wagglo, but it is a separate document from these Terms. If there is any inconsistency between these Terms and the Privacy Policy on personal data matters, the Privacy Policy will generally apply to those personal data matters unless the context requires otherwise.

4. Nature of the Service

Wagglo is a peer-to-peer dog owner matching platform. The Service helps dog owners create profiles, discover nearby or relevant dog owners, receive compatibility-based match recommendations, swipe, match, chat and arrange their own dog walks, playdates or shared pet-related experiences through iOS and Android mobile applications. Wagglo only provides technology that helps users connect. Wagglo does not:

• organise, supervise, manage, control or attend dog walks;
• provide professional dog-walking, pet-sitting, veterinary, training, transport or emergency services;
• employ, engage or supply dog walkers;
• verify user identity at launch;
• verify dog health, vaccination status, sterilisation status, temperament or behaviour;
• guarantee that any user, dog, match, meetup, walk, playdate or interaction is safe, suitable, accurate or successful; or
• act as a party to any arrangement made between users outside the Service.

All offline interactions are arranged by users at their own discretion and risk.

5. Eligibility

You may use the Service only if:

• you are at least 16 years old;
• if you are 16 or 17 years old, you have read and understood these Terms and the Privacy Policy, understand the nature and consequences of using the Service, and have obtained permission from your parent or legal guardian where required or appropriate;
• you are a dog owner or otherwise have lawful authority and responsibility to manage the dog profile you create;
• you are using the Service for personal, non-commercial purposes, unless we expressly approve otherwise in writing;
• you are located in Singapore or using the Service in connection with Singapore-based matching; and
• you have legal capacity to agree to these Terms, or you have obtained any parent or legal guardian permission, consent or assistance required for your use of the Service.

Users below 16 years old are not permitted to create accounts or use the Service. We may suspend or delete an account if we believe the user is below 16 years old, or if we have reason to believe that a user aged 16 or 17 is using the Service without sufficient understanding or any required parent or legal guardian permission.

If you are a parent or legal guardian who permits a user aged 16 or 17 to use the Service, you are responsible for supervising that user’s use of the Service and for ensuring that the user complies with these Terms.

Standard user accounts are intended for individual dog owners. Businesses, pet brands, dog walkers, trainers, shelters or other commercial users may not use standard user accounts to advertise, solicit users, scrape data or contact users for commercial purposes. Wagglo may allow approved local pet businesses or promotional partners to manage their own promotions through business, event or promotion features made available by the Service. Business promotional use is subject to these Terms, any additional business or promotion terms, and Wagglo’s approval or moderation rights.

6. Accounts and Login

You must provide accurate, current and complete information when creating and maintaining an account. You are responsible for all activity under your account.

At launch, account creation may require an email address, display name, postal code, date of birth and dog profile. Email OTPs or verification codes may be sent to the email address linked to your account for account verification, login or security purposes. The Service may also support Google login. If you use Google login or another third-party login provider, you authorise us to receive and use information from that provider to create and manage your account. At launch, Wagglo does not collect mobile numbers and does not send OTPs by SMS.

You must keep your login credentials secure and must not share your account with another person. You must notify us promptly if you suspect unauthorised access or misuse of your account. You must not create accounts using false, misleading or unauthorised information, impersonate another person, transfer your account to another person, or create an account for another person.

7. Dog Profiles and User Responsibilities

You are responsible for all information you provide about yourself and your dog. You must ensure that dog profile information is accurate, current and not misleading. You may create multiple dog profiles if you own or are lawfully responsible for multiple dogs. You must not create a dog profile for a dog that you do not own or have responsibility for.

You must disclose relevant safety-related information, including aggression, reactivity, unsafe behaviour or known issues that may affect other users, dogs or the public. You must not misrepresent your dog’s health, vaccination status, sterilisation status, temperament, size, behaviour or suitability for walks. Vaccination and sterilisation status are user-declared only and are not independently verified by Wagglo. User-declared information remains the responsibility of the user who provides it.

8. Matching, Swiping and Recommendations

The Service may use dog profile data, owner preferences, walking preferences, lifestyle compatibility information, swipe activity and approximate location to recommend potential matches. The matching system may be AI-assisted or machine-learning-assisted. Match suggestions are recommendations only. You decide whether to accept, reject, chat with or meet another user. Wagglo does not guarantee the accuracy, fairness or suitability of any match recommendation; that dogs will be compatible; that users will behave safely, honestly or lawfully; that any walk, playdate or meetup will happen; or that any match will lead to a positive outcome. We may modify, suspend, improve or change the matching logic at any time.

9. Profile Visibility and Communication

At launch, your user profile and dog profile may be visible to other users of the Service. Visible information may include display name, profile photograph, dog name, breed, dog age, dog size, dog sex or gender, dog photographs, temperament, energy level, social behaviour, walking preferences and approximate area. Your email address, phone number, full legal name, precise location and home address are not intended to be displayed to other users. Profile hiding or pause controls may not be available at launch. You may edit your profile information or delete your account through the available settings.

The Service may include in-app chat for matched users. At launch, chat is intended to support text and images; location pins and voice messages are not part of the launch version unless introduced later. You are responsible for the messages, images and information you send, and should not share sensitive personal data, exact home addresses, NRIC numbers, FIN numbers, passport numbers, payment information or other confidential information through chat.

Features for deleting individual messages or entire conversations may not be available at launch. Account deletion triggers the retention and deletion process described in our Privacy Policy. Some safety or blocking tools may not be available at launch. You should use caution when communicating with others and contact us if you experience harassment, abuse, scams, unsafe behaviour or other concerns.

10. Offline Walks, Playdates and Meetups

You are solely responsible for deciding whether to meet another user or allow your dog to interact with another dog or person. You should exercise independent judgment, take reasonable safety precautions and comply with applicable laws, park rules and public space rules. For safety, users should:

• meet in public places for first-time meetings;
• inform a trusted person where they are going where appropriate;
• keep dogs leashed unless in a permitted off-leash area;
• supervise and control their dogs at all times;
• comply with Singapore laws, park rules and animal-related requirements;
• clean up after their dogs;
• avoid bringing sick, unsafe, aggressive or uncontrolled dogs to walks;
• disclose aggressive, reactive or safety-related behaviour before meeting;
• stop or leave a walk if the situation becomes unsafe; and
• contact emergency services, a veterinarian, the police or the relevant authorities in an emergency.

Wagglo is not responsible for injuries, dog bites, lost dogs, illness, property damage, disputes, user conduct, dog behaviour or any other loss arising from offline walks, playdates, meetups or interactions between users, to the maximum extent permitted by law. Wagglo is not an emergency service. In an emergency in Singapore, contact the relevant emergency service, such as 995 for ambulance or fire and 999 for police, or seek help from a veterinarian or relevant authority where appropriate.

11. User Conduct Rules

You must not use the Service to:

• create fake accounts or impersonate any person;
• provide false, misleading or incomplete information;
• harass, threaten, abuse, discriminate against, exploit or harm another user;
• conduct scams, fraud, phishing, spam or deceptive activity;
• use the Service primarily for dating, unrelated solicitation or non-pet-related purposes;
• share another person’s personal data without consent or lawful authority;
• upload illegal, offensive, abusive, obscene, misleading, defamatory, infringing, harmful or scam-related content;
• scrape, copy, harvest, mine, crawl or extract data from the Service without permission;
• reverse engineer, interfere with, disrupt or compromise the Service or its security;
• upload malware, malicious code or harmful files;
• arrange unsafe walks or encourage unsafe conduct;
• bring dangerous, uncontrolled, sick, aggressive or undisclosed reactive dogs to meetups;
• use the Service for commercial advertising, sales, recruitment or solicitation without our written approval; or
• violate any applicable law, regulation, third-party right, policy or these Terms.

12. User Content

You retain ownership of content you upload, submit, create or send through the Service, including profile text, dog profile information, photographs, messages, reports and preferences (“User Content”). By submitting User Content, you grant Wagglo a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, display, publish, transmit, adapt, modify and use the User Content for the purpose of operating, providing, improving, securing, moderating and enforcing the Service, subject to our Privacy Policy and your marketing consent choices.

At launch, Wagglo does not run external marketing campaigns using user or dog photographs. We will not use your user or dog photographs for external marketing campaigns without separate consent, unless otherwise permitted by law. You represent and warrant that you own or have the necessary rights to submit your User Content, that it does not infringe third-party rights, that it does not contain unlawful, harmful, misleading or prohibited material, and that you have obtained any necessary consent before uploading content containing another person’s personal data.

We may remove, restrict, hide or disable access to User Content where we believe it violates these Terms, our policies, applicable law, another person’s rights, user safety or the integrity of the Service. When you delete User Content or your account, the licence ends for future use of that content, subject to backup retention, technical limitations, legal retention, safety records, enforcement records, anonymised analytics and other retention permitted by our Privacy Policy or applicable law.

13. Reports, Moderation and Enforcement

You may use in-app reporting tools, where available, or contact us at wagglosg@gmail.com to report users, dogs, messages, unsafe walks, harassment, scams, offensive content, false profiles, inappropriate messages, dog safety concerns or other issues. After a report is submitted, we may review the report, request additional information, contact relevant users, review profiles, dog profiles, chat messages, reports, user activity and other relevant information where reasonably necessary, and decide whether enforcement action is appropriate.

We may, at our discretion:

• investigate reports;
• request additional information;
• remove, restrict, hide or disable content;
• issue warnings;
• restrict features, including profile visibility, matching and chat;
• suspend or terminate accounts;
• permanently ban users;
• preserve records for legal or safety purposes; and
• cooperate with law enforcement, regulators, courts or competent authorities.

We do not guarantee that every report will result in action or that any action will be taken within a specific timeframe. We may not disclose the outcome of a report where doing so would affect privacy, safety, enforcement, legal privilege or operational integrity. If your account is suspended or permanently banned, you may appeal by contacting wagglosg@gmail.com within 14 days of being notified, unless we specify a different process.

14. Local Deals, Promotions and Events

The Service may feature local dog businesses, pet deals, promotions, events or third-party content on the main page. Approved businesses may manage their own promotions through business, event or promotion features made available by the Service. Businesses are responsible for ensuring that their promotion content, prices, availability, claims, images, event information, contact information and other materials are accurate, lawful and not misleading. Wagglo may review, reject, remove, suspend or restrict any business promotion at any time where we consider it appropriate for safety, quality, legal, policy, user experience or operational reasons.

Unless expressly stated, Wagglo does not endorse, guarantee or take responsibility for third-party products, services, events, promotions, prices, availability, quality, safety, suitability, accuracy or conduct. Your interactions with third parties are solely between you and the relevant third party. Wagglo does not share user personal data with businesses for their own marketing unless the user chooses to contact or interact with the business directly, consents, or sharing is otherwise permitted or required by law. At launch, Wagglo does not display paid advertisements and does not process payments. We may introduce paid promotional placements, advertisements, subscriptions or other monetisation features in the future, subject to updated terms or notices where appropriate.

15. Payments and Paid Features

At launch, the Service is free to use. Wagglo does not charge users to match, arrange walks, communicate, or use the core Service, and does not process payment card data. We may introduce paid features, subscriptions, platform fees, promotions or other commercial features in the future. If we do so, we may provide additional payment, refund, cancellation or subscription terms before the paid feature applies.

16. Intellectual Property

The Wagglo name, logo, branding, software, app design, user interface, features, technology, databases, content, documentation and related intellectual property are owned by Timus Tan Shao Qi or our licensors, as applicable. Except as expressly permitted by these Terms, you must not copy, modify, reproduce, distribute, sell, lease, exploit, reverse engineer, decompile, create derivative works from, or otherwise use any part of the Service or Wagglo intellectual property without our prior written permission. You must not use the Wagglo name, logo or branding without our prior written permission.

17. Third-Party Services

The Service may depend on or integrate with third-party services, including cloud hosting, authentication, analytics, app stores, mobile operating systems, APIs, third-party content providers and other vendors. We are not responsible for third-party services, content, errors, outages, security incidents, privacy practices, terms or conduct, except to the extent required by applicable law. Your use of third-party services may be subject to separate terms and policies.

18. Service Availability and Changes

We may modify, improve, suspend, discontinue or restrict any part of the Service at any time, including performing maintenance, fixing bugs, changing matching logic, adding or removing features, changing eligibility requirements, or introducing paid features. We do not guarantee that the Service will always be available, uninterrupted, secure, error-free or compatible with every device or platform. Where we make material changes, we may notify users through in-app notice, email or other appropriate means.

19. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Wagglo disclaims all warranties, representations and conditions, whether express, implied, statutory or otherwise, including warranties of accuracy, reliability, availability, fitness for purpose, merchantability, non-infringement, safety, compatibility or suitability. Wagglo does not guarantee the identity, honesty, conduct or reliability of any user; the health, temperament, vaccination status, sterilisation status or behaviour of any dog; the accuracy of profile information; the accuracy or suitability of match recommendations; the safety or outcome of any walk, playdate, meetup or offline interaction; that reports or moderation actions will prevent harm; or that the Service will be uninterrupted, secure or error-free.

20. Limitation of Liability

To the maximum extent permitted by law, Wagglo, Timus Tan Shao Qi, its team members, contractors, agents, partners and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for loss of profits, revenue, goodwill, data, use, opportunity or business, whether arising in contract, tort, negligence, statute or otherwise. To the maximum extent permitted by law, Wagglo will not be liable for any loss, injury, damage, claim, dispute or incident arising from user conduct or misconduct; dog behaviour, dog bites, dog illness, injuries, lost dogs or property damage; offline walks, playdates, meetups or interactions; inaccurate, incomplete or misleading user or dog profile information; match recommendations or compatibility scores; third-party content, promotions, events, deals, websites or services; unauthorised access resulting from your failure to secure your account; or Service interruptions, errors, bugs or technical issues. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

21. Indemnity

You agree to indemnify and hold harmless Wagglo, Timus Tan Shao Qi, its team members, contractors, agents, partners and service providers from and against any claims, losses, liabilities, damages, costs and expenses, including reasonable legal costs, arising out of or relating to your access to or use of the Service; your User Content; your breach of these Terms or any applicable policy; your breach of any applicable law or third-party right; your dog, including injury, bites, illness, property damage, nuisance or unsafe behaviour; your offline interactions, walks, playdates or meetups with other users; or your fraud, negligence, wilful misconduct, harassment, unsafe conduct or misrepresentation.

22. Suspension and Termination

You may stop using the Service at any time and may delete your account through in-app settings where available. We may suspend, restrict or terminate your account or access to the Service at any time if we believe that you have breached these Terms or our policies; your account or dog profile information is false, misleading or unsafe; you have engaged in harassment, scams, fake profiles, unsafe behaviour or other misconduct; your use creates risk to users, dogs, Wagglo, the Service or the public; we are required or permitted to do so by law; or suspension or termination is necessary to protect the integrity, safety or operation of the Service.

If your account is suspended, we may hide your profile, disable matching, restrict chats, restrict account features, preserve records and take other steps reasonably necessary to protect the Service, users, dogs and the public. After account deletion or termination, your profile, dog profiles, photographs, matches and chat messages may be deleted within a 30-day grace period, subject to legal, safety, security, enforcement, backup, audit and anonymised analytics retention. If your account is suspended or permanently banned, you may appeal by contacting wagglosg@gmail.com within 14 days of being notified, unless we specify a different process. Sections relating to intellectual property, User Content licences, privacy, disclaimers, limitation of liability, indemnity, suspension and termination, dispute resolution, governing law and any provisions that by nature should survive will continue after termination.

23. Changes to these Terms

We may update these Terms from time to time. We may notify users of material changes through in-app notice, email or other appropriate means. The updated Terms will indicate the effective date. Your continued use of the Service after updated Terms take effect means that you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

24. Governing Law and Disputes

These Terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or relating to these Terms or the Service, unless otherwise required by applicable law. Before commencing legal proceedings, you should first contact us at wagglosg@gmail.com and attempt to resolve the matter informally, unless urgent relief or legal rights require otherwise.

25. General Terms

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, business transfer or operation of the Service. These Terms, together with the Privacy Policy and any additional terms or policies referenced by us, form the entire agreement between you and Wagglo in relation to the Service.

26. Contact Us

For questions about these Terms, the Service, complaints, reports or disputes, please contact general support at wagglosg@gmail.com. Privacy / DPO contact: wagglosg@gmail.com (Data Protection Officer: Eydin Safin). Operator: Timus Tan Shao Qi, operating Wagglo.